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APEX Insurance 123 Coastal Way Redwood Shores, CA 94065

February 1, 2025

Alice Smith [Claimant's Address - Fictional, as not provided in JSON] 101 Oak Avenue Anytown, France 12345

Subject: Settlement Confirmation for Claim CL2025-001-AUTO – Policy POL-AX789 – Insured: Bob Smith

Dear Ms. Smith,

This letter serves to formally confirm the settlement of your auto insurance claim, CL2025-001-AUTO, related to the incident on January 15, 2025, involving our policyholder, Mr. Bob Smith, under policy number POL-AX789.

We understand this claim resulted from a minor fender bender on Main Street, and we appreciate your cooperation throughout the adjustment process. Our Claims Negotiator, Jean Dupont, has worked diligently to facilitate a fair resolution.

We are pleased to inform you that APEX Insurance has processed the final settlement for your claim in the amount of €1,500.00 EUR (One Thousand Five Hundred Euros).

We confirm that the Release of Liability form, which you signed on March 2, 2025, was duly received. The payment of €1,500.00 EUR was processed and disbursed on April 21, 2025. Our records indicate that you have confirmed receipt of these funds.

We trust that this settlement brings a satisfactory close to this matter. Should you have any further questions, please do not hesitate to contact our claims department at the number below.

Sincerely,

L. Ellison Claims Adjuster APEX Insurance Phone: +1-800-555-APEX Email: claims@apexinsurance.com

{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "type": "object",
  "properties": {
    "claim_number": {
      "type": "string",
      "description": "The unique identifier for the insurance claim."
    },
    "date_of_loss": {
      "type": "string",
      "description": "The date when the loss or damage occurred."
    },
    "time_of_loss": {
      "type": "string",
      "description": "The approximate time when the loss or damage occurred."
    },
    "loss_location": {
      "type": "object",
      "properties": {
        "street": {
          "type": "string",
          "description": "The street address of the loss location."
        },
        "city": {
          "type": "string",
          "description": "The city of the loss location."
        },
        "province_state": {
          "type": "string",
          "description": "The province or state of the loss location."
        },
        "postal_code": {
          "type": "string",
          "description": "The postal code of the loss location."
        },
        "country": {
          "type": "string",
          "description": "The country of the loss location."
        }
      },
      "required": [
        "street",
        "city",
        "province_state",
        "postal_code",
        "country"
      ]
    },
    "damage_types": {
      "type": "array",
      "description": "An array of types of damage reported.",
      "items": {
        "type": "string"
      }
    },
    "damaged_vehicles": {
      "type": "array",
      "description": "An array of details for damaged vehicles.",
      "items": {
        "type": "object",
        "properties": {
          "car": {
            "type": "string",
            "description": "Car brand and model"
          },
          "license_plate": {
            "type": "string",
            "description": "License plate of the damaged car"
          }
        }
      }
    },
    "estimated_total_damage_eur": {
      "type": "number",
      "description": "The total estimated cost of all damages in Euros."
    },
    "police_report_id": {
      "type": "string",
      "description": "The ID of the police report filed, if any."
    },
    "contact_info": {
      "type": "object",
      "properties": {
        "phone_number": {
          "type": "string",
          "description": "The claimant's phone number."
        },
        "email": {
          "type": "string",
          "description": "The claimant's email address."
        }
      },
      "required": [
        "phone_number",
        "email"
      ]
    }
  },
  "required": [
    "claim_number",
    "date_of_loss",
    "time_of_loss",
    "loss_location",
    "damage_types",
    "estimated_total_damage_eur",
    "contact_info"
  ]
}

Subject: Urgent: Claim #20240902-A1B2C3 - Property Damage - 123 Maple Street

Dear APEX Insurance,

This letter serves as a formal notification of a property damage claim. On August 28, 2024, at approximately 14:30 GMT+2, a severe hailstorm struck my residence located at 123 Maple Street, Anytown, AB 12345, Canada.

The primary damage incurred includes significant roof damage (multiple shattered tiles, leaks), extensive damage to the two vehicles parked in the driveway (a 2020 Honda Civic with license plate XYZ-789 and a 2022 Tesla Model 3 with license plate ABC-456), and several broken windows on the north side of the house. I have attached photographs documenting the damage, including timestamps.

The estimated cost of repairs for the roof alone is approximately €15,000. For the vehicles, I've received preliminary estimates of €3,500 for the Honda Civic and €7,000 for the Tesla Model 3. Total estimated damages are around €25,500.

I have already contacted a local roofing contractor, 'RoofMasters Inc.', and an auto repair shop, 'Apex Auto Solutions', for detailed assessments. I've also filed a police report (Report ID: PR20240902-001) for the widespread storm damage in the area.

Please advise on the next steps for inspection and processing this claim. My contact number is +1-555-123-4567 and email is Tyler.Durden@example.com.

Sincerely,
Tyler

{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "type": "object",
  "title": "Car crash",
  "properties": {
    "car": {
      "type": "object",
      "description": "Car information",
      "properties": {
        "brand": {
          "type": "string",
          "description": "brand of the car"
        },
        "model": {
          "type": "string",
          "description": "car model"
        },
        "confidence": {
          "type": "number",
          "description": "confidence score of detected model and brand between 1 and 0",
          "minimum": 0,
          "maximum": 1
        }
      }
    },
    "broken_parts": {
      "type": "array",
      "description": "List protential broken car parts",
      "items": {
        "type": "string"
      }
    },
    "damage_estimation_eur": {
      "type": "number",
      "description": "Estimate the car damage in euro"
    },
    "write_off_estimation": {
      "type": "number",
      "description": "Estimate between 1 and 0 how likely it is that repairs would be more expensive then the car value",
      "minimum": 0,
      "maximum": 1
    }
  },
  "required": [
    "car"
  ]
}

function create_new_settlement(p_settlement_data in clob) return clob
as
  l_settlement_data json_object_t;

  l_settlement_id      number;
  l_claim_number       varchar2(50 char);
  l_policy_number      varchar2(50 char);
  l_policy_type        varchar2(100 char);
  l_incident_date      date;
  l_incident_desc      varchar2(500 char);
  l_claimant_fname     varchar2(100 char);
  l_claimant_lname     varchar2(100 char);
  l_claimant_email     varchar2(255 char);
  l_claimant_phone     varchar2(20 char);
  l_insured_fname      varchar2(100 char);
  l_insured_lname      varchar2(100 char);
  l_settlement_amount  number(18, 2);
  l_currency_code      varchar2(3 char);
  l_notes              varchar2(1000 char);
  l_result             clob;
begin
  BEGIN
    l_settlement_data := json_object_t.parse(p_settlement_data);
  EXCEPTION
    when others then
      return '{"status": "error", "message": "Invalid JSON input: ' || sqlerrm || '"}';
  END;

  -- Validate required fields and extract from JSON
  if not l_settlement_data.has('incident_date') then
    return '{"status": "error", "message": "Missing required field: incident_date"}';
  end if;

  if not l_settlement_data.has('claimant_first_name') then
    return '{"status": "error", "message": "Missing required field: claimant_first_name"}';
  end if;

  if not l_settlement_data.has('claimant_last_name') then
    return '{"status": "error", "message": "Missing required field: claimant_last_name"}';
  end if;

  -- Extract required fields
  -- generate pattern like this: CL2025-009-ACC
  l_claim_number := 'CL' || to_char(sysdate, 'YYYY') || '-' || round(sys.dbms_random.value(100, 999999)) || '-AI';
  l_policy_number := 'POL' || to_char(sysdate, 'YYYY') || '-' || round(sys.dbms_random.value(100, 999999)) || '-AI';
  l_incident_date := to_date(l_settlement_data.get_String('incident_date'), 'FXYYYY-MM-DD');
  l_claimant_fname := l_settlement_data.get_String('claimant_first_name');
  l_claimant_lname := l_settlement_data.get_String('claimant_last_name');

  -- Extract optional fields
  l_policy_type := case when l_settlement_data.has('policy_type')
                       then l_settlement_data.get_String('policy_type')
                       else null end;
  l_incident_desc := case when l_settlement_data.has('incident_description')
                         then l_settlement_data.get_String('incident_description')
                         else null end;
  l_claimant_email := case when l_settlement_data.has('claimant_email')
                          then l_settlement_data.get_String('claimant_email')
                          else null end;
  l_claimant_phone := case when l_settlement_data.has('claimant_phone')
                          then l_settlement_data.get_String('claimant_phone')
                          else null end;
  l_insured_fname := case when l_settlement_data.has('insured_first_name')
                         then l_settlement_data.get_String('insured_first_name')
                         else null end;
  l_insured_lname := case when l_settlement_data.has('insured_last_name')
                         then l_settlement_data.get_String('insured_last_name')
                         else null end;
  l_settlement_amount := case when l_settlement_data.has('settlement_amount')
                             then l_settlement_data.get_Number('settlement_amount')
                             else 0 end;
  l_currency_code := case when l_settlement_data.has('currency_code')
                         then l_settlement_data.get_String('currency_code')
                         else 'EUR' end;
  l_notes := case when l_settlement_data.has('notes')
                 then l_settlement_data.get_String('notes')
                 else null end;

  -- Generate new settlement ID
  select nvl(max(settlement_id), 0) + 1
  into l_settlement_id
  from pame_settlement_demo;

  -- Insert new settlement record
  insert into pame_settlement_demo (
    settlement_id,
    claim_number,
    policy_number,
    policy_type,
    incident_date,
    incident_description,
    claimant_first_name,
    claimant_last_name,
    claimant_email,
    claimant_phone,
    insured_first_name,
    insured_last_name,
    settlement_date,
    settlement_amount,
    currency_code,
    settlement_status,
    notes
  ) values (
    l_settlement_id,
    l_claim_number,
    l_policy_number,
    l_policy_type,
    l_incident_date,
    l_incident_desc,
    l_claimant_fname,
    l_claimant_lname,
    l_claimant_email,
    l_claimant_phone,
    l_insured_fname,
    l_insured_lname,
    sysdate, -- settlement_date defaults to current date
    l_settlement_amount,
    l_currency_code,
    'Proposed', -- initial status is always 'Proposed'
    l_notes
  );

  l_result := '{"status": "success", "message": "Settlement created successfully", "settlement_id": ' || l_settlement_id || ', "claim_number": "' || l_claim_number || '"}';
  return l_result;

exception
  when dup_val_on_index then
    return '{"status": "error", "message": "Claim number already exists: ' || l_claim_number || '"}';
  when others then
    return '{"status": "error", "message": "Database error: ' || sqlerrm || '", "backtrace": "' || sys.dbms_utility.format_error_backtrace || '"}';
end create_new_settlement;

function get_user_info(p_email_data in clob) return clob
as
  l_email_data   json_object_t;
  l_email        varchar2(255 char);
  l_user_record  pame_users%rowtype;
  l_result       clob;
begin
  BEGIN
    l_email_data := json_object_t.parse(p_email_data);
  EXCEPTION
    when others then
      return '{"status": "error", "message": "Invalid JSON input: ' || sqlerrm || '", "backtrace": "' || sys.dbms_utility.format_error_backtrace || '"}';
  END;

  -- Validate required field
  if not l_email_data.has('email') then
    return '{"status": "error", "message": "Missing required field: email"}';
  end if;

  -- Extract email from JSON
  l_email := l_email_data.get_String('email');

  -- Validate email format (basic check)
  if l_email is null or length(trim(l_email)) = 0 then
    return '{"status": "error", "message": "Email cannot be empty"}';
  end if;

  if instr(l_email, '@') = 0 then
    return '{"status": "error", "message": "Invalid email format"}';
  end if;

  -- Query user by email
  begin
    select user_id, first_name, last_name, email, phone, created_at, updated_at
    into l_user_record.user_id, l_user_record.first_name, l_user_record.last_name,
         l_user_record.email, l_user_record.phone, l_user_record.created_at, l_user_record.updated_at
    from pame_users
    where lower(email) = lower(l_email);

    -- Build success response with user data
    l_result := '{"status": "success", "user": {' ||
      '"user_id": "' || l_user_record.user_id || '",' ||
      '"first_name": "' || l_user_record.first_name || '",' ||
      '"last_name": "' || l_user_record.last_name || '",' ||
      '"email": "' || l_user_record.email || '",' ||
      '"phone": "' || nvl(l_user_record.phone, 'null') || '",' ||
      '"created_at": "' || to_char(l_user_record.created_at, 'YYYY-MM-DD"T"HH24:MI:SS') || '",' ||
      '"updated_at": "' || to_char(l_user_record.updated_at, 'YYYY-MM-DD"T"HH24:MI:SS') || '"' ||
      '}}';

  exception
    when no_data_found then
      l_result := '{"status": "error", "message": "No user found with email: ' || l_email || '"}';
    when too_many_rows then
      l_result := '{"status": "error", "message": "Multiple users found with email: ' || l_email || ' (data integrity issue)"}';
    when others then
      l_result := '{"status": "error", "message": "Database error in user lookup: ' || sqlerrm || '", "backtrace": "' || sys.dbms_utility.format_error_backtrace || '"}';
  end;

  return l_result;

exception
  when others then
    return '{"status": "error", "message": "Database error: ' || sqlerrm || '", "backtrace": "' || sys.dbms_utility.format_error_backtrace || '"}';
end get_user_info;

[
  {
    "role": "system",
    "content": "Please create a settlement from the provided user input."
  },
  {
    "role": "user",
    "content": [
      {
        "type": "text",
        "text": "Subject: Car accident\r\nSender: apex_fan@example.com\r\n\r\nI hope this email finds you well. I’m writing to provide details regarding the settlement for the bicycle accident I was involved in.\r\n\r\nThe accident occurred on 2025-08-22. I was cycling home when a pedestrian unexpectedly stepped into the bike lane, causing me to swerve and fall. Thankfully, I only sustained minor scrapes and bruises, but there was damage to the front wheel and handlebars of my bicycle.\r\n\r\nI’d like to proceed with the settlement process. The estimated repair costs came to around €350, which I believe should be covered under my policy. Please let me know if you need any additional information from my end.\r\n\r\nThank you for your assistance."
      }
    ]
  },
  {
    "role": "assistant",
    "content": [
      {
        "type": "tool_call",
        "toolCallId": "call_ry3uRa8PaFdq3xjLKmjWtzPF",
        "toolName": "PAME_GET_USER_INFO",
        "args": "{}"
      },
      {
        "type": "tool_call",
        "toolCallId": "call_x6zibhtANPRw5s5OQLbZK1Sg",
        "toolName": "PAME_CREATE_SETTLEMENT",
        "args": "{}"
      }
    ]
  },
  {
    "role": "tool",
    "content": [
      {
        "type": "tool_result",
        "toolCallId": "call_ry3uRa8PaFdq3xjLKmjWtzPF",
        "toolName": "PAME_GET_USER_INFO",
        "result": "{\"status\": \"error\", \"message\": \"Missing required field: email\"}"
      },
      {
        "type": "tool_result",
        "toolCallId": "call_x6zibhtANPRw5s5OQLbZK1Sg",
        "toolName": "PAME_CREATE_SETTLEMENT",
        "result": "{\"status\": \"error\", \"message\": \"Missing required field: incident_date\"}"
      }
    ]
  },
  {
    "role": "assistant",
    "content": [
      {
        "type": "tool_call",
        "toolCallId": "call_p4VnV3jzeUsZeqOdX6J6W4mC",
        "toolName": "PAME_GET_USER_INFO",
        "args": "{\"email\": \"apex_fan@example.com\"}"
      },
      {
        "type": "tool_call",
        "toolCallId": "call_q2rHAEDiMrffuDylnEyGZTVc",
        "toolName": "PAME_CREATE_SETTLEMENT",
        "args": "{\"incident_date\": \"2025-08-22\"}"
      }
    ]
  },
  {
    "role": "tool",
    "content": [
      {
        "type": "tool_result",
        "toolCallId": "call_p4VnV3jzeUsZeqOdX6J6W4mC",
        "toolName": "PAME_GET_USER_INFO",
        "result": "{\"status\": \"success\", \"user\": {\"user_id\": \"user2\",\"first_name\": \"Bob\",\"last_name\": \"Johnson\",\"email\": \"apex_fan@example.com\",\"phone\": \"234-567-8901\",\"created_at\": \"2025-09-05T15:47:33\",\"updated_at\": \"2025-09-05T15:47:33\"}}"
      },
      {
        "type": "tool_result",
        "toolCallId": "call_q2rHAEDiMrffuDylnEyGZTVc",
        "toolName": "PAME_CREATE_SETTLEMENT",
        "result": "{\"status\": \"error\", \"message\": \"Missing required field: claimant_first_name\"}"
      }
    ]
  },
  {
    "role": "assistant",
    "content": [
      {
        "type": "tool_call",
        "toolCallId": "call_8kV8NV6mHCktYgDhIKOZoEgT",
        "toolName": "PAME_CREATE_SETTLEMENT",
        "args": "{\"claimant_first_name\":\"Bob\",\"claimant_last_name\":\"Johnson\",\"incident_date\":\"2025-08-22\"}"
      }
    ]
  },
  {
    "role": "tool",
    "content": [
      {
        "type": "tool_result",
        "toolCallId": "call_8kV8NV6mHCktYgDhIKOZoEgT",
        "toolName": "PAME_CREATE_SETTLEMENT",
        "result": "{\"status\": \"success\", \"message\": \"Settlement created successfully\", \"settlement_id\": 112, \"claim_number\": \"CL2025-714988-AI\"}"
      }
    ]
  },
  {
    "role": "assistant",
    "content": [
      {
        "type": "text",
        "text": "The settlement for the bicycle accident on 2025-08-22 has been created successfully. Here are the details:\n\n- **Claimant Name**: Bob Johnson\n- **Claim Number**: CL2025-714988-AI\n- **Settlement ID**: 112\n\nPlease let me know if there is anything else you need assistance with, or if there are any further details required for the process.",
        "providerOptions": {
          "refusal": null,
          "annotations": []
        }
      }
    ]
  }
]

[
  {
    "role": "system",
    "content": "Please create a settlement from the provided user input."
  },
  {
    "role": "user",
    "content": [
      {
        "type": "text",
        "text": "Subject: Car accident\r\nSender: apex_fan@example.com\r\n\r\nI hope this email finds you well. I’m writing to provide details regarding the settlement for the bicycle accident I was involved in.\r\n\r\nThe accident occurred on 2025-08-22. I was cycling home when a pedestrian unexpectedly stepped into the bike lane, causing me to swerve and fall. Thankfully, I only sustained minor scrapes and bruises, but there was damage to the front wheel and handlebars of my bicycle.\r\n\r\nI’d like to proceed with the settlement process. The estimated repair costs came to around €350, which I believe should be covered under my policy. Please let me know if you need any additional information from my end.\r\n\r\nThank you for your assistance."
      }
    ]
  },
  {
    "role": "assistant",
    "content": [
      {
        "type": "text",
        "text": "I'll help you create a settlement for this bicycle accident. First, I'll retrieve the user's information using their email address, and then I'll create the settlement.",
        "providerOptions": {}
      },
      {
        "type": "tool_call",
        "toolCallId": "toolu_017mN3JWFaGBYuWZmJgyLSK2",
        "toolName": "PAME_GET_USER_INFO",
        "args": "{\"email\":\"apex_fan@example.com\"}"
      }
    ]
  },
  {
    "role": "tool",
    "content": [
      {
        "type": "tool_result",
        "toolCallId": "toolu_017mN3JWFaGBYuWZmJgyLSK2",
        "toolName": "PAME_GET_USER_INFO",
        "result": "{\"status\": \"success\", \"user\": {\"user_id\": \"user2\",\"first_name\": \"Bob\",\"last_name\": \"Johnson\",\"email\": \"apex_fan@example.com\",\"phone\": \"234-567-8901\",\"created_at\": \"2025-09-05T15:47:33\",\"updated_at\": \"2025-09-05T15:47:33\"}}"
      }
    ]
  },
  {
    "role": "assistant",
    "content": [
      {
        "type": "text",
        "text": "Now, I'll create the settlement using the retrieved information and the details from the email:",
        "providerOptions": {}
      },
      {
        "type": "tool_call",
        "toolCallId": "toolu_01LK98bf8BG97NVWzP29KLZD",
        "toolName": "PAME_CREATE_SETTLEMENT",
        "args": "{\"claimant_first_name\":\"Bob\",\"claimant_last_name\":\"Johnson\",\"claimant_email\":\"apex_fan@example.com\",\"claimant_phone\":\"234-567-8901\",\"incident_date\":\"2025-08-22\",\"incident_description\":\"Cyclist swerved and fell after a pedestrian unexpectedly stepped into the bike lane, resulting in damage to bicycle front wheel and handlebars\",\"policy_type\":\"Personal Liability\",\"settlement_amount\":350,\"currency_code\":\"EUR\"}"
      }
    ]
  },
  {
    "role": "tool",
    "content": [
      {
        "type": "tool_result",
        "toolCallId": "toolu_01LK98bf8BG97NVWzP29KLZD",
        "toolName": "PAME_CREATE_SETTLEMENT",
        "result": "{\"status\": \"success\", \"message\": \"Settlement created successfully\", \"settlement_id\": 113, \"claim_number\": \"CL2025-356222-AI\"}"
      }
    ]
  },
  {
    "role": "assistant",
    "content": [
      {
        "type": "text",
        "text": "I've processed the settlement claim with the following details:\n- Claimant: Bob Johnson\n- Email: apex_fan@example.com\n- Phone: 234-567-8901\n- Incident Date: 2025-08-22\n- Incident Description: Cyclist swerved and fell after a pedestrian unexpectedly stepped into the bike lane, resulting in damage to bicycle front wheel and handlebars\n- Policy Type: Personal Liability\n- Settlement Amount: €350\n- Claim Number: CL2025-356222-AI\n\nThe settlement has been created successfully in the system. The claimant can expect further communication regarding the claim processing and reimbursement.",
        "providerOptions": {}
      }
    ]
  }
]